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  • What is your turnaround time?
    Turnaround time varies from project to project, however, upon ordering, you do have the option to purchase a rush fee to speed up the design process. However, revisions (if needed) will prolong the finalized design. Revisions make the process longer because there may be other clients' work that I am revising as well. If you are in a time crunch, you are more than welcome to order a rush service.
  • What if I don't like the design?
    I aim to bring the best work to my clients. There will be times when our creative minds don't meet and you will want changes to the drafts provided. I will continue to work on the project until you are satisfied. That is the goal. Keep in mind, after the revision limit, a fee will be incurred, which is required to be paid before continuing the project. Once a project is finalized and you are sent the file(s), future changes will incur a fee for ANY changes you want made.
  • I don't think I want this anymore, but I've paid. Can I get a refund?"
    There are absolutely no refunds issued back for any reason unless, I cannot commit to the project or there are unforseen circumstances at hand. Please note, the timeframe originally given may slightly change due to schedules. Additionally, buyer's remorse or wanting to work with another company is not a valid excuse for a refund to be issued. Once payment is received, clients are immediately placed in our queue. We are happy to provide a store credit to be used within 60 days of original purchase.
  • Is it possible for me to pay you after I see the work?
    Unfortunately, no.
  • I'm interested in a website, how do I go about that?
    Perfect. The website design process is easy. A website consultation is recommended for all clients prior to purchasing a website. The website consultation is $150 and does apply to your final total.
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