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  • What is your turnaround time?
    The turnaround time varies for each project; however, upon placing an order, clients have the option to purchase a rush fee to expedite the design process. Nevertheless, revisions, if required, will extend the finalization of the design. These revisions contribute to a lengthier process, considering other clients' work may also require revisions. In situations with time constraints, clients are encouraged to consider ordering a rush service to meet their deadlines.
  • What if I don't like the design?
    The designer strives to deliver top-quality work to clients. There may be occasions where creative visions differ, leading to requests for changes in the provided drafts. The designer commits to ongoing work on the project until the client is content, prioritizing satisfaction. It is important to note that beyond the revision limit, a fee will apply, which must be settled before proceeding with further modifications. Upon finalizing a project and delivering the file(s) to the client, any future alterations will necessitate a fee for each requested change.
  • I don't think I want this anymore, but I've paid. Can I get a refund?"
    Refunds are strictly unavailable under normal circumstances. However, if unforeseen circumstances arise or the designer is unable to commit to the project, exceptions may be made. The decision to issue a refund is the sole discretion of Twlve26 Design Co. Please be aware that the initially provided timeframe might undergo slight adjustments due to scheduling constraints. Please note that buyer's remorse or a desire to engage with another company does not warrant a refund request. Upon receipt of payment, clients are promptly added to our project queue. In place of a refund, a store credit can be issued and is valid for use within 30 days from the original date of purchase.
  • Is it possible for me to pay you after I see the work?
    Unfortunately, no.
  • I'm interested in a website, how do I go about that?
    Perfect. The website design process is easy. A website consultation is recommended for all clients prior to purchasing a website. The website consultation is $150 and does apply to your final total.
  • What is your turnaround time?
    The turnaround time varies for each project; however, upon placing an order, clients have the option to purchase a rush fee to expedite the design process. Nevertheless, revisions, if required, will extend the finalization of the design. These revisions contribute to a lengthier process, considering other clients' work may also require revisions. In situations with time constraints, clients are encouraged to consider ordering a rush service to meet their deadlines.
  • What if I don't like the design?
    The designer strives to deliver top-quality work to clients. There may be occasions where creative visions differ, leading to requests for changes in the provided drafts. The designer commits to ongoing work on the project until the client is content, prioritizing satisfaction. It is important to note that beyond the revision limit, a fee will apply, which must be settled before proceeding with further modifications. Upon finalizing a project and delivering the file(s) to the client, any future alterations will necessitate a fee for each requested change.
  • I don't think I want this anymore, but I've paid. Can I get a refund?"
    Refunds are strictly unavailable under normal circumstances. However, if unforeseen circumstances arise or the designer is unable to commit to the project, exceptions may be made. The decision to issue a refund is the sole discretion of Twlve26 Design Co. Please be aware that the initially provided timeframe might undergo slight adjustments due to scheduling constraints. Please note that buyer's remorse or a desire to engage with another company does not warrant a refund request. Upon receipt of payment, clients are promptly added to our project queue. In place of a refund, a store credit can be issued and is valid for use within 30 days from the original date of purchase.
  • Is it possible for me to pay you after I see the work?
    Unfortunately, no.
  • I'm interested in a website, how do I go about that?
    Perfect. The website design process is easy. A website consultation is recommended for all clients prior to purchasing a website. The website consultation is $150 and does apply to your final total.

Updated January 4, 2024

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