What if I don't like the design?


I aim to bring the best work to my clients. There will be times when our creative minds don't meet and you will want changes to the drafts provided. I will continue to work on the project until you are satisfied. That is the goal. Keep in mind, after the revision limit a fee may incur because like all people, time is valuable. Once a project is finalized and you are sent the file(s), future changes will incur a fee for ANY changes you want made.




I don't think I want this anymore, but I've paid. Can I get a refund?


There are absolutely no refunds issued back for any reason unless, I cannot commit to the project or there are unforseen circumstances at hand. Please note, the timeframe originally given may slightly change due to schedules.




What is your turnaround time?


Turnaround time varies from project to project, upon ordering, you do have the option to purchase a rush fee to speed up the design process. However, revisions (if needed) may prolong the finalized design. Revisions make the process longer because there may be other clients' work that I am revising as well. If you are in a time crunch, please be aware of these things OR order a rush service, if permitted. Also note that graphic designers are often in high demand creating a heftier workload.




Is it possible for me to pay you after I see the work?


Unfortunately, no.




I'm interested in a website, how do I go about that?


Perfect. The website design process is easy. A website consultation is required to be scheduled prior to purchasing a website. The website consultation is $150 and does apply to your final total.





Do I need professional photography for a website to be completed?


YES! You do. In order to complete your website within a respectable timeframe, I must recieve all content prior to beginning the project. I do not provide content for your site and I require images to be HD.




Can I pay for a project far in advance?


Unfortunately, we no longer allow projects to be paid for in advance, unless, agreed upon. It is at the discretion of Branded by EM, LLC to complete, or cancel the project.




What website host do you use?


I use solely Wix and Shopify for all website design purposes.




How long do I have to provide you with information for my website, how long will it take?


Clients have 7 business days from receiving what is needed to complete their site, to provide us with the information, NO EXCEPTIONS!!!!!!!!!!!!!! Please note, upon receiving th information, websites will take between 4-6 weeks for completion, unless a rush fee was applied.





Updated 09/11/2021