What happens if I change my mind after paying deposit?


Once an order has been placed, it is automatically added to my design queue (list). Changes made can compromise your place. This includes adding something or taking away as well. If you need to make a change to your order, please contact me as soon as possible and I will let you know if that can be accommodated.




What if I don't like the design?


I aim to bring the best work to my clients. There will be times when our creative minds don't meet and you will want changes to the drafts provided. I will continue to work on the project until you are satisfied. That is the goal. Keep in mind, after the revision limit a fee may incur because like all people, time is valuable. Once a project is finalized and you are sent the file(s), future changes will incur a fee for ANY changes you want made.




I don't think I want this anymore, but I've paid my deposit. Can I get a refund?


There are absolutely no refunds issued back for any reason unless, I cannot commit to the project or there are unforseen circumstances at hand. Please note, the timeframe originally given may slightly change due to schedules.




What is your turnaround time?


Turnaround time varies from project to project, upon ordering, you do have the option to purchase a rush fee to speed up the design process.




Is it possible for me to pay you after I see the work?


Unfortunately, no. All projects (over $100) require at least a 50% non-refundable deposit. You are more than welcome to pay in full, at time of purchase however.





Do I need professional photography for a website to be completed?


YES! You do. In order to complete your website within a respectable timeframe, I must recieve all content prior to beginning the project. I do not provide content for your site and I require images to be HD.




Can I pay for a project far in advance?


Yes, you can pay for a project in advance, but, please remember you have 60 days from original date of purchase to have the design completed. It is at the discretion of Branded by EM, LLC to complete, or cancel the project.




What website host do you use?


I use solely Wix for all website design purposes.




I purchased a pre-made website, can I pay you to upload content?


Unfortunately, we are unable to upoload content to our pre-made designs, however you are more than welcomed to purchase any of our custom website design options.








How long do I have to provide you with information for my website, how long will it take?


Clients have 7 business days from receiving what is needed to complete their site, to provide us with the information. Please note, upon receiving th information, websites will take between 20 and 30 businesss days for completion, unless a rush fee was applied.





Updated 10/27/2020

BUSINESS HOURS

monday-fri: 12-4pm

sat-sun: closed

holidays: closed