PRICING
All pricing listed on Twlve26DesignAgency's website is subject to change without notice, non-negotiable, and becomes effective upon posting. Agreed pricing between our company and a client before changes are made will remain valid until the completion of that specific project. Payments are exclusively processed through debit/credit cards via Square or Sezzle. No project commences until full payment is cleared.
REFUNDS
Refunds for services are not offered unless mutually agreed upon. Buyer's remorse or seeking services elsewhere does not qualify for a refund. Once payment is made, the project begins within the specified timeframe. It's recommended to allocate ample time for project completion due to potential revisions, increased orders, or extended prior work. While a suitable timeframe is provided, busy periods might require an additional business day or two before project initiation.
If you change your mind about a purchased item before it enters our immediate queue, you'll receive an online store credit instead of a refund. This credit is valid for 30 days from the date of issuance without exceptions.
Client responsiveness significantly impacts the creative process's pace. A delay in responding within 10 business days from previous communication risks forfeiting your deposit/payment with no refund. Furthermore, a fee of $100.00 applies to projects wanting to return to their original queue position. Orders neglected for over 3 months will be canceled without refund or store credit.
REVISIONS & DRAFTS
All projects come with a three (3) revision limit. Additional revisions incur a $35 fee per revision. For larger-scale projects like web design, the revision limit is set at 4 to maintain workflow efficiency. Note that revisions do not count towards the original turnaround time, and excessive revisions may alter the completion timeframe.
Client responsiveness is crucial for the creative process's pace. A delay in response within 10 business days risks forfeiting your deposit/payment without refund. Additionally, projects wanting their original queue position back will incur a fee of $100.00.
Draft images are solely for approval purposes and may not be copied, manipulated, or distributed without our prior permission. All drafts remain the property of Evan Sumlin.
Upon sending the final drafts, the project is considered closed. Files are not stored beyond 30 days from the project's closure date. For instance, files from a project closed on May 30 will be retained until June 30.
DELIVERABLES
Clients receive logo, flyer, or single-design files (e.g., business cards, branding templates) via email in .png, .jpeg, and/or .pdf formats. Access to PSD, SVG, or .AI files requires payment of $35/file, unless otherwise agreed.
SALES & SPECIAL PRICING EVENTS
During sales or special pricing events, revision amounts are limited as follows:
- Logos, logo suites, etc: Revisions limited to two.
- Websites, Custom Acuity Scheduling designs, banners, etc: Revisions limited to two.
- Flyers, animated flyers, etc: Revisions limited to one.
Last updated: January 4, 2024